04/25/12 141 W - + 8 - 8 911 Misdialing Persists


As today's News & Observer story reports, accidental dialing of 911 is still a problem in Raleigh and Wake County, three weeks after the recent switch to 10-digit dialing. And if you do call 911 by mistake, please remain on the line. Otherwise, an officer will be sent. (They're dispatched on a daily average once every 7 1/2-minutes.) Data shows the majority of accidental calls are coming from senior citizens and business telephones. Notes Raleigh-Wake County Emergency Communications Center Director Barry Furey, "“If you have an elderly friend, relative, or neighbor, I’d like to personally ask you to take the time to make sure they understand to carefully dial 9-1-9." Finally, for your midweek amusement, here's an audio clip of Homer Simpson on the subject.


Read more here: http://www.newsobserver.com/2012/04/25/2023374/911-misdials-still-problematic.html#storylink=cpy




Mike – thanks for posting. To give everyone an idea how bad this is, in a typical month we historically dispatch about 900 hang-up calls. We are on a pace to handle about six times that number in April. This counts only those calls dispatched. It doesn’t come close to representing all of those that we handle in-house when someone stays on the line or answers our call back. Those numbers are much, much higher. The other day I was standing behind a call taker who took 15 of these calls in a row. Fifteen! I can assure you that her ability to help anyone with a real emergency during that period just didn’t exist. We’re asking EVERY department that provides public education on emergency reporting to add this to their program. Staying on the line when you mis-dial saves the sending of an officer, but it still ties up our resources for a non-emergent event. We really need for people to take an extra second or two and take care when dialing.
RWECC - 04/30/12 - 00:09



  
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