08/22/08 63 W - + 14 - 7 LAFD a Twitter Over Twitter

Neat article from PC World about the Los Angeles Fire Department and how it uses Twitter to post information about fires and other incidents. The resources for the service? Their PIO and another FD spokesperson work 12-hour shifts updating the blog, sending twitters, and doing other duties. Dream job, eh? Thanks to the Missus for finding this one.

It’s amazing that there is so much technology out there today that could make our jobs (yes…EMS and fire) so much more productive without a lot of costs involved. I would have to think about the Twitter site, but I see some uses and potential benefits. I think Flickr and YouTube have unlimited benefits for our services. Many different training topics could be handled this way. Imagine viewing a video on YouTube about LP12s, RAD-57s, our radio system, or the latest in SCBA/PASS technology, then logging onto Blackboard for a quiz. How much could we address in this manner and free up classroom time for other topics.

It would be a fun job, though.
DJ (Web Site) - 08/22/08 - 19:36

Following Flickr contacts of the LAFD, also saw that the Red Cross is also twittering and flickering:
and that the Library of Congress is flickering:
Search “fire” on the LOC – 84 great old pictures! I can’t wait to go through them all tomorrow!
cornerhydrant - 08/23/08 - 03:36

Sorry, forgot the link to the LOC
Fire pics:
cornerhydrant - 08/23/08 - 03:40

Knowledge transfer and Web 2.0. Draft a script on how to complete a task. Describe how to do something, as if telling to a person who was watching you. Then videotape yourself doing the thing. Get someone to tape you. Read your script. And keep it short. Couple minutes. People have horrible attention spans. Do a couple takes if needed. Take the best take and convert to a digital video file. Get help if needed. Lots of folks can do that these days. Post to YouTube. Send mail to peers, announcing the training video. Request that they watch, and mail you with questions. Or mail them a couple questions afterward. Instant knowledge transfer.
Legeros - 08/23/08 - 09:20

There are many easy options to facilitate knowledge transfer these days. Any organization with a private intranet can, say, host a Wiki site, which allows users to store and edit “bits of knowledge” in an easily indexed place. Internal discussion forums are also good facilitators of communication. Ditto for internal blogs. Basically, just think of what you want to happen— the user experience that the learners will have— and there’s probably a technology or two that can be used. And probably pretty easily.
Legeros - 08/23/08 - 09:22

Short correction for LAFD:

The position you speak of is actually one of three persons that work a 24-hour shift at OCD (Opeations Control Division, aka Dispatch). LAFD dispatchers work a 24 just line the line firefighters, and include one Public Service Officer there in the center. They staff the Info Desk from about 7:30 am until about 10 pm. If anything significant happens overnight, the dispatchers on the floor can wake the Info Officer who will then come to man the desk.
harkey (Email) - 08/23/08 - 10:08

Here’s an interesting interview with one of the LAFD public relations officers, http://www.social-marketing.com/blog/200..

He notes LAFD has “three persons permanently assigned to the Public and Media Relations desk” and that they work “a 56-hour minimum work week” identical to line firefighters.
Legeros - 08/23/08 - 16:45

Remember personal info?

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