01/26/11 153 W - + 3 - 2 Raleigh to Use Web and Smart Phone Technology to Receive Citizen Report Non-Emergency Issues

Interesting press release. Raleigh residents, beginning Jan. 10, will be able to use a web and smart phone application to report potholes, graffiti and other non-emergency issues to the City.

The City Council on Dec. 7, unanimously endorsed a proposal that the City use the social media SeeClixFix (SCF) for non-emergency matters. With SCF's web application and smart phone technology, citizens can report non-emergency problems and request municipal services for such things as sidewalks or stop signs.

When issues are reported via web or by smart phone, City staff is alerted by email so that a response can be accurately and efficiently coordinated with City of Raleigh staff and tracked to ensure satisfactory resolution

Read entire press release. Next question, how long until emergencies can be reported through similar channels? Or is that an if question, rather than a when question?

It is probably more a when than an if, but the so-called “Next Generation 9-1-1” applications will open up the scope of emergency reporting. That being said there are many bridges that have to be crossed before we get there as the current 9-1-1 network, equipment, and the social networks/web apps themselves are not yet ready to meet all the requirements for timely and verified emergency reporting.
RWECC - 01/28/11 - 20:13

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