09/20/11 265 W - + 4 - 2 Raleigh-Wake Emergency Commmunications Center Staff Named Heroes of the Year

Press release. Employees of the Raleigh-Wake Emergency Communications Center (ECC) were named “Heroes of the Year” at the fourth annual Greater Raleigh Chamber of Commerce First Responders Appreciation Breakfast. The telecommunicators and call takers were selected from a group of nominees from five area public safety agencies and honored for their efforts during the April 16 tornado emergency. On the day of the tornado, many ECC staff members reported early for work or on their day off to staff both the primary and backup 911 centers simultaneously to quickly answer and dispatch the hundreds of critical calls generated by this event in the four hour period following. More emergency calls were managed during a four-hour period than the center typically manages during an entire day.

Read entire press release.


In other ECC news, the center was recently featured in a national ad campaign for Select Advantage Consulting. The ad shows Telecommunicator Dawn Luzon working at a console. The company uses pre-employment assessments of perspective employees to iidentify key personality elements needed to be a successful call-taker or telecommunicator. Their philosophy is to "hire for behaviors, train for skills."

Selection and placement of dispatchers using job analysis-based content and behavior causes dramatic and positive effects on employee selection, hiring, trainability, retention, and overall effectiveness. This allows a unique advantage for comm centers when it comes to matching applicants to likely success in the job. The Raleigh-Wake Emergency Communications Center began using Select Advantage with their 40th training academy. Learn more about Select Advantage.

Kudos to everyone down at RWECC! You all do an amazing job day in and day out! Thanks for being an important part of the public safety process!
Marshall Sherard KE4ZNR CFP[714] (Email) (Web Site) - 09/20/11 - 20:24

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