09/16/08 59 W - + 12 - 13 E.R. Patients Often Left Confused After Visits

While we're citing studies, here's an interesting New York Times article about the communication gap that is being increasingly recognized in hospitals. Patients are discharged without fully understanding what happened, or what's happens next, researchers found. Doctors are harried, patients are anxious, etc. Not an environment necessarily conducive to clear communication.

Part of the problem is how the patients are talked to. Healthcare professionals who have all of those initials after their name seem to forget that they are not talking to other healthcare professionals. The average Joe or Josephine does not understand a lot of the medical terminology, and what I have learned is that if you do not explain it in easy to understand, leave no doubt terms, you are not communicating, you are making noise.
DJ (Web Site) - 09/16/08 - 13:31

a lot may have to do also with a “holier than thou” attitude and an assumption that the patient does not know anything – much more listening necessary both ways with no assumptions, no patronizing
cornerhydrant - 09/16/08 - 14:21

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