03/01/10 151 W, 1 I - + 6 - 4 Raleigh Wake 911 Center's Craig Schulz Wins National Honor

Craig Schulz, Technical Services Supervisor for the Raleigh Wake Emergency Communications Center (ECC) has been named Technician of the Year by the E-9-1-1 Institute. The award recognizes the technology support staff within a 9-1-1 center whose efforts make available and maintain the critical technology systems necessary to answer, process and respond to emergency calls. Mr. Schulz was previously named the 2009 North Carolina National Emergency Number Association Support Person of the Year.

Mr. Schulz has been employed by the Raleigh-Wake Emergency Communications Center for 14 years, in four different capacities. As an experienced dispatcher and former rescue squad member, Mr. Schulz brings an operational understanding of emergency communications to his technical services role. While he has officially held the position of Technical Services supervisor for less than three years, he has performed that function for seven years. Read entire press release.

Congrats Craig! You deserve this honor for helping make RWECC one of the best Comm Centers around.
Thanks for all you do!
Marshall Sherard KE4ZNR (Email) (Web Site) - 03/02/10 - 00:43

Congratulations, Craig! You deserve the award and all recognition received as a result of it. The public and our responders often recognize a telecommunicator’s contribution to public safety, but really never think that there is someone behind the technology we use every day. Many never stop to think that as telecommunicators, we cannot do our job without Technical Services staff members giving us the uninterrupted ability to process and dispatch the calls for help. They know how they feel when the fire engine runs out of water or the defibrillator malfunctions. We have the same feeling when the CAD goes down, the Zetron stops working, and even worse when there is a problem with receiving 911 telephone calls from the public – the most basic link to help. As a 911 supervisor in a neighboring county, I am comforted knowing that 24 hours a day, I have someone I can call when the unthinkable critical failure does happen, and I work at ease knowing that our systems are maintined well and likely any problems encountered will be minor. People tell me all the time, “I don’t have the patience to be a dispatcher” and “I couldn’t stay calm under the pressure.” I’m here to tell you, I say the same things about your job!!! I had rather manage a foot chase, working fire, enter a wanted person NCIC and deliver twins via EMD all at the same time than I had figure out why the computer or telephone has a glitch. Keep up the good work!
Jason Thompson (Email) (Web Site) - 03/02/10 - 12:48

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