03/15/10 135 W, 1 I - + 2 - 3 Social Media?

Discussion topic for the day, how should fire departments and EMS agencies use and better use social media for the benefit of their customers? e.g., for the benefit of citizens, which we can call their stakeholders. There's the obvious objective of prevention and life safety. What about base education on emergency services? What you do, how you do it, and how much it costs? Also, how can these tools help media awareness, or expedite media contact? Does a dynamically updated incident blog, say, cut down on phone calls to dispatchers or other officials? What about educating officials, and keep them in better loops? The options are many. E-mail, discussion groups, blogs, Wikis, web pages, photo sharing (Flickr), video sharing (YouTube), microblogs (Twitter), social networks (Facebook), and so on. What say you?

Hey, this sounds familiar!!
A.C. Rich - 03/15/10 - 10:01

Charlotte Fire has a Twitter account that they post most of there incidents on such as working fires and rescues. Durham Fire has a facebook page that post Working fires and news about the department. I think its a great idea and more departments should do it to inform the public.
7721 - 03/15/10 - 16:25

The Clayton Police Department uses Twitter, Facebook and YouTube (all linked together) to let the public know what is going on. We share video from crimes, along with stories and highlights of things going on in the Town of Clayton as they pertain to police service. The department also posts arrest photos and tags them on facebook for family and friends of those locked up to see.

Social networking sites are a GREAT way to share information with the public in a more dynamic means than that of a sometimes static website.
Joe Brady (Email) (Web Site) - 03/15/10 - 19:48

Remember personal info?

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