08/16/10 156 W, 2 I - + 14 - 2 Human Resources Challenges in Emergency Communications Centers

From a reader comes some interesting Monday morning reading, a preliminary report issued from APCO task force titled Challenges Facing Human Resources and Staffing in the 9-1-1 Public Safety Communications Center. The 23-page document, which was received at the recent annual APCO convention in Houston, opens with an executive summary that gives very bad grades for communications centers nationwide.

One of the prominent problems is that employees are in constant turnover. Nearly all telecommunicators leave the field before retirement (97%), and which is about the opposite for police officers and firefighters. 

There's also a state-by-state breakdown on statewide training, which doesn't always exist, or that information on same was not provided. In North Carolina, the report says, no training standard reportedly exists. For telecommunicators that work under direction of a Sheriff, however, there's a mandatory certification course.

Read this interesting report, or click on the image below:

Hats of to all the telecommunicators you do a great job. you are the true backbone of the public safety team. Thank You.
Duck R3 - 08/16/10 - 22:49

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