10/01/10 185 W - + 5 - 7 Chief Officer Survival: Crisis Communications for Chief EMS Officers

That's the title of a class being taught this week at the EMS Expo 2010 in Dallas, and by our very own Wake County EMS Chief Skip Kirkwood. Here's a nifty article on Firehouse.com (and drawn from their sister site EMSWorld) about the class, the story behind the development (missing laptop and publicity therein), and the lessons learned from that incident ("fess up, apologize, and tell people what you plan to do in the future.")

Chief Kirkwood's presentation, notes the story, was "aimed at EMS providers" but applies all agencies in public service, "including police and fire." Among the many pieces of good advice are proactive internal strategies.  "We have a no surprise policy," he's quoted in the article as saying. "Every member of the department has a responsibility to notify their supervisor when something happens... If you are going to manage a problem you have got to know about it."

News about news about news. Sounds like a cool class. Read the entire story.

Great lessons from Chief Kirkwood. Not to sound like a sycophant but it is refreshing to have someone in charge that is honest and upfront about mistakes and how they learned from them and teaching others how to handle these situations. Mega Kudos Chief! Glad Wake Co has you around!
Marshall Sherard KE4ZNR (Email) (Web Site) - 10/01/10 - 21:26

Indeed Marshall. Skip’s comments in the article are dead-on in my opinion. We really tend to make “things” harder than they should be, when simple honesty and common sense is quite often the best option. Other emergency services leaders in Raleigh and Wake County could truly benefit their organizations and our system by simply modeling some of these behaviors.
A.C. Rich - 10/01/10 - 21:55

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