12/10/12 148 W, 1 I - + 6 - 0 Top 911 Call Taker Lauded for 'Superhuman Effort'

That's the News & Observer's headline from Saturday, for a profile of Raleigh-Wake County Emergency Communications Center Call Taker Heather Whitaker. She earned the statewide honor as 911 Employee of the Year. She answered 5,269 calls in May, the highest number ever answered by anyone ever at the ECC. The communications center was hit hard on March 31, when a flood of accidental 911 calls started. Estimates the center's director, they'll have processed up to 200,000 extra calls by the end of the year. That's both the incoming oops and the extra ongoing "hello, someone called 911 from this number" outgoing calls that are returned. Whitaker grew up in Garner, graduated from NC State University, and was a supervisor at a Raleigh call center that handled custom framing orders. She's worked at the ECC for three years. Read the story.

News & Observer photo

I am so glad to see a public safety member, especially someone from 911 communications get the honor of being Tarheel of the Week. I gave 16 years of my life to emergency communications either full-time or part-time and it does my heart good to see Ms. Whitaker achieve this honor. Way to go!
Jason Thompson (Email) (Web Site) - 12/10/12 - 21:53

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